Terms of Service for DomainXcess.com

Acceptance of Terms of Use
 
By requesting Services with DomainXcess.com, you have read and accepted the Terms and Conditions covering the DomainXcess.com service. DomainXcess.com may, at its own discretion and without prior notice, make changes to the Terms and Conditions. DomainXcess.com will inform you of any changes and if you decide to continue using the DomainXcess.com service, you have indicated your acceptance of the new set of Terms and Conditions of Usage.
 
Description of the DomainXcess.com Service
 
DomainXcess.com provides remote support for specific computers, peripherals, software, and any other computer-related. DomainXcess.com charges customers on every issue fix or recurring monthly fee which is payable monthly or annually, at the customer’s discretion.
 
DomainXcess.com customers obtain technical support from DomainXcess.com Support Engineers (SEs) by contacting them through email, chat windows, or via the phone. DomainXcess.com only offers remote technical support. Onsite service is not included in the DomainXcess.com offering.
 
DomainXcess.com offers its customers the option of Remote Computer Control, where a SE can, with the customer’s permission, take over the customer’s computer from the SE’s remote location. By accepting these Terms and Conditions of Usage, customer acknowledges that they are aware that they will, on occasion, be offered the Remote Computer Control option. DomainXcess.com SEs are not allowed to use Remote Computer Control without the explicit consent of the customer.
 
DomainXcess.com will use reasonable effort to provide the customer with technical support, for as long as the customer’s account is current and not in arrears. DomainXcess.com reserves the right to refuse service to anyone.
 
Bundled Products/Services from Third Parties
 
DomainXcess.com provides products and services from third parties as part of its DomainXcess.com service. These third party products and services are covered by their respective publishers/owners. DomainXcess.com does not guarantee the usability or merchantability of such services. Customer acknowledges that DomainXcess.com is providing them as a potential benefit to the customer.
 
No Assurance of Problem Resolution
 
DomainXcess.com will use reasonable effort to resolve the customer’s problem. However, the complexity of technology will inevitably result in DomainXcess.com being unable to resolve certain customer problems. Customer acknowledges that they are aware of this limitation and by subscribing to the DomainXcess.com service have indicated acceptance of the No Assurance of Problem Resolution section of the DomainXcess.com Terms and Conditions of Usage.
 
Notwithstanding such limitation, DomainXcess.com does not guarantee problem resolution to any customer problem. DomainXcess.com will only exercise reasonable effort to resolve said customer’s technical problem.
 
Products Supported
 
DomainXcess.com provides technical support for popular computers, peripherals, and software. Specific products supported are described on the DomainXcess.com website, www.DomainXcess.com., and are subject to change. Customer acknowledges that due to the rapidly changing nature of technology, DomainXcess.com cannot be held responsible for supporting every computer-related product in the market. DomainXcess.com will clearly indicate which products or product lines are supported on its web site. DomainXcess.com can, at its own sole discretion, decide to provide technical support for a product not listed on the web site. In this case, DomainXcess.com warrants support only for the specific problem instance and does not warrant that it will continue to support such unlisted product beyond the single specific instance described above.
 
Disclaimer
 
DomainXcess.com does not warrant that the service is free of errors or mistakes. DomainXcess.com does not warrant or represent that defects or limitations in the service will be corrected. Nor does DomainXcess.com warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted. DomainXcess.com provides no remedies for such service interruptions. In addition, DomainXcess.com provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer acknowledges that they accept these disclaimers.
 
Limitation of Liability
 
No director, officer, or employee of DomainXcess.com shall be held liable for any direct, indirect, or consequential damages resulting from use of the service. Customer agrees to indemnify, hold harmless, and release DomainXcess.com from any damages, attorney’s fees, and costs resulting from use of the service
 
Ownership rights
 
DomainXcess.com owns all rights to the Service and associated material, including the DomainXcess.com web site. Any unauthorized use of DomainXcess.com property is a violation of DomainXcess.com intellectual property rights.
 
Privacy Policy
 
DomainXcess.com has a strict privacy policy with respect to our customer’s personal data. Any customer data is kept in strict confidence by DomainXcess.com, and is not disclosed to any third party without the consent of the customer. 
 
Termination or Suspension of Service
 
A customer’s breach of the Terms and Conditions of Usage shall result in the termination or suspension of their subscription and associated service. DomainXcess.com shall exercise its right to terminate or suspend service solely at its own discretion, without consulting the customer. DomainXcess.com shall incur no liability resulting from terminating or suspending service upon breach by a customer.
 
DomainXcess.com Refunds Policy

DomainXcess.com offers a refund of maximum of 100 % of the charges on customer’s request only if the earlier reported problem reoccurs within 1 day from the time of resolution.

To request for Refund, customerservice[@]DomainXcess.com customer service representatives will attend the request and necessary processing will be done.

Refund Policy is subject to change and the latest policy in vogue will be applicable.